A group of companies by professionals for professionals
Profound insights for better decisions.
We are the SKOPOS GROUP. A group of companies that supports you comprehensively in all aspects of managing your company through data, analyses and consulting. Thereby we help our customers to make better decisions and to achieve sustainable success. As a broadly positioned group of companies, we have been offering bundled market research expertise under one roof for over 25 years. Digital and innovative. From classic market research to community research to customer experience and data science. From UX Research to Mystery Shopping and Employee Surveys, we cover all relevant topics and methods.
As market researchers, we provide you with the basis for strategies. For over 25 years we have been combining data with knowledge. Useable. Applicable. To the point. So that you can optimally align your products with the needs of your customers. With our work, you gain insights that help you make better decisions.
As UX research experts, we support you in developing user-centered products and services. We talk to the users. We observe, we listen. We don’t leave you alone with the results: we take care of the integration into your strategy, stand by your side during development and help you to make better decisions.
Answering relevant questions with the help of data and helping customers to become “data driven”: This is what drives us every day. With a focus on project partners and customers, we support companies in using their data to gain a competitive advantage and offer insights that help companies move forward.
We are convinced: Your customer is the key to your success! Thanks to agile software, we offer customized community and customer experience solutions with maximum flexibility and thus establish a digital dedicated line to your customers. We focus on personal consulting and competent full-service support.
With our covert testing methods we support you in improving your service quality, making your customers and employees more satisfied and optimizing your sales. More than 30 experienced experts use mystery shopping and other services to analyze the service of companies at every touchpoint of the customer journey.